Q.
What is PaymentMate?
A.
PaymentMate® is a popular check and payment card processing software. It is available only to customers of First Data™
and TeleCheck® and only from Tempus Technologies, Inc. PaymentMate gives you the ability to receive authorizations for checks,
credit cards, debit cards, gift cards, FSA and HRA cards using your existing computers, printers, and broadband Internet connections.
To find out more about PaymentMate, check out our
PaymentMate Software
Web page,
or call to speak to a helpful Tempus Technologies sales assistant. Call toll free, 800.225.8979, extension 3, or send an email to
Sales@TempusTechnologies.com.
Q.
What is Tempus Technologies?
A.
Tempus Technologies, Inc. is the creator of the PaymentMate software and is a preferred software provider for First Data and TeleCheck.
Tempus Technologies has been in business for more than 20 years and has provided software for customers throughout the United States,
Canada, Europe and China. More information about us is available at our
About Us
Web page.
Q.
What is PaymentMate Web Reporting?
A.
PaymentMate® Web Reporting™ is an additional, and optional service available to PaymentMate users, which gives you online
access to all check, credit, and debit batch reports. Accessing the online reports is easy with PaymentMate Web Reporting. You can
view and print batch reports for every computer that is using the software, whether you have 2 or 2,000! All reports are available at the
Web Reporting secure website. The reports are accessible at any time, anywhere you are in the world, using your computer's own Web
browser, as long as you provide your personal user name and password. Learn more about Web Reporting at our
PaymentMate Web Reporting
Web page.
Q.
What will PaymentMate do for me?
A.
PaymentMate will save you time and money, and make your job easier. PaymentMate will save you time because it quickly receives
authorizations for checks, credit or debit cards over your own high-speed Internet connection, such as cable, DSL or T1. It will save you
money, because it will protect you from bad checks and give you the optimal credit-debit threshold. It will also save you the expense of
additional phone lines that dial-up terminals require. It will make your job easier, because the this full-featured software is so easy
to use. To find out more about the many advantages of PaymentMate, check out our
Software
Web page, or call for a free demonstration by dialing 800.225.8979, extension 3.
Q.
How easy is PaymentMate to learn to use?
A.
PaymentMate is so simple to learn, most people begin using it the same day it is installed! If you can click with your mouse, type a dollar
amount on your keyboard, and read simple messages that pop up on your computer monitor, you'll have no problem learning PaymentMate. When
the software is installed, a knowledgeable and helpful support technician will give you a quick and comprehensive training session and
answer your questions. If you have any questions afterward, all you have to do is call Tempus Technologies, Inc. at 800.225.8979, extension
4, and speak to a live support technician. See for yourself how simple it is to learn PaymentMate. Watch our
online training videos,
or browse our
support and training documents.
Q.
How fast does PaymentMate get check and card authorizations?
A.
If you've ever used dial-up to connect to the Internet at home and then switched to cable or DSL, you've probably appreciated the increased speed
of your Internet browsing. You will likely appreciate the speed of PaymentMate, as well! Since PaymentMate uses your own high-speed connection to
the Internet, it is significantly faster than terminals that use traditional dial-up connections. Most transactions take fewer seconds than you can
count on one hand. If you were using such terminals in the past, you will love the significant reduction in transaction time. Your customers will
love it, too!
Q.
Can I run PaymentMate on my own computers?
A.
Sure! If your personal computers were purchased after the year 2000, you should be able to use PaymentMate. PaymentMate is compatible with most
Microsoft® Windows® operating systems, including Windows 2000 Professional, Windows XP (Professional Edition and Home Editions), and Windows
Vista (all editions). It is not compatible with non-Windows operating systems, such as Mac or Linux, nor with operating systems Microsoft no longer
supports, such as Windows 98.
Q.
What equipment will I need?
A.
Since PaymentMate runs on your own personal computers, you won't have to purchase any costly terminals or additional phone lines. If you are going to
process checks, you might need a check reader or imager, which your First Data or TeleCheck representative will order for you. Most check readers and
imagers come with an optional magnetic card reader swipe, so that you can use it to process credit, debit and gift cards. If you will not be processing
checks, all you will need are less expensive card swipes to connect to your computers. Most customers purchase the equipment, but leasing options are
available for some customers. Ask your representative what options will work best for you.
Q.
I have my own equipment. Will I need to order new equipment?
A.
If you already have a check reader or imager, magnetic card reader, or PIN pad, it must be compatible with PaymentMate. To see a list of compatible
equipment, check out our
POS and Computer Accessories
Web page. If you are using a Verifone 1000 PIN pad, it will have to be sent to First Data to be encrypted before you can use it with PaymentMate.
After your First Data or TeleCheck representative submits a referral to Tempus Technologies, Inc., a sales assistant from Tempus Technologies, Inc.
will call you and verify whether your existing equipment is compatible with PaymentMate.
Q.
Can I use PaymentMate without equipment?
A.
Yes, depending on what First Data and TeleCheck services you want. For example, if you want to use the TeleCheck LockBox PayIt service, you do need
a check imager that will save an image of the check. On the other hand, if you want to use the Checks by Phone service, no check imager is required.
If you are processing Mail-Order, Telephone-Order credit cards, you do not need a magnetic card reader. However, if you want to process PIN debit
cards, you will need a PIN pad for your customers to type their PIN numbers. To learn more about the different check services supported by
PaymentMate, check out our
PaymentMate Checks
Web page.
To find out about credit and debit card
processing, see our
PaymentMate Credit and Debit
Web page.
Q.
What support is available for PaymentMate?
A.
The PaymentMate support team of Tempus Technologies, Inc. is available to assist you 7 days a week, 365 days a year (including national holidays).
Our experienced and friendly support technicians are from Indiana, not India! They're always glad to help with anything from installing and configuring
your software to providing live training via a remote connection to your computer. To get help from a live person, all you have to do is call any day of
the year between 9:30 AM and 10:00 PM (EST). There is no additional charges for phone support (it's covered by your low, monthly user fee) and each support
call is toll-free when you dial 800.225.8979. You may also receive answers to your questions via electronic mail by sending an email to
Support@TempusTechnologies.com,
or take advantage of our many free and downloadable
support documents
and helpful
training videos.
For more information about our support services, see our
Technical Support
Web page.
Q.
Can I see a demo of PaymentMate?
A.
Sure! You can watch a demonstration video of PaymentMate in action at the Tempus Technologies, Inc. website. Just point your Web browser to our
Training and Videos
Web page, and then click PLAY VIDEO. To receive a free CD-ROM of comprehensive videos and documents explaining how PaymentMate works,
please contact Tempus Technologies, Inc. at 800.225.8979, extension 3, or send an email to
Sales@TempusTechnologies.com.
Q.
Sounds great! How can I get PaymentMate?
A.
To get PaymentMate for your business, just contact your First Data or TeleCheck representative. If you do not have a representative, you may contact Tempus
Technologies, Inc. to have us arrange for a representative to contact you. Call toll free, 800.225.8979, extension 3, or send an email to
Sales@TempusTechnologies.com.
You should receive a response by phone or email within two business days. To find out more about contacting a First Data or TeleCheck representative, please
visit our
Find a First Data Representative
Web page.
Q.
I've met with my representative. What's next?
A.
Your First Data or TeleCheck representative will submit a referral to Tempus Technologies, Inc. Within two business days after the referral submission, you
should receive a phone call from a sales assistant of Tempus Technologies, Inc. She will verify that you have Windows computers and high-speed Internet
connections that are compatible with PaymentMate and answer any questions you might have.
Q.
When will I receive my equipment and start using PaymentMate?
A.
Before you receive your equipment or start using PaymentMate, you must (1) have your First Data or TeleCheck representative submit a referral for you to
Tempus Technologies, Inc.; (2) complete a technical pre-qualification over the phone with a Tempus Technologies, Inc. sales assistant; (3) sign and return
your PaymentMate User Agreement (or contract) to Tempus Technologies, Inc.; (4) receive your card or check processing account numbers from First Data or
TeleCheck. Your equipment should arrive a few days after you receive your account numbers. When you receive your equipment, call Tempus Technologies, Inc.
to schedule an appointment for a PaymentMate support technician to help you install the software. The phone number to call to schedule the installation is
800.225.8979, extension 4. Call before 5:00 PM (EST), Monday through Friday, except national holidays.
Q.
Are updates for PaymentMate expensive?
A.
No, most updates to the software are absolutely free! There are a few exceptions, such as upgrading from PaymentMate to PaymentMate Enterprise Reporting.
To ask about available updates for your PaymentMate software, please call 800.225.8979 and dial extension 3, or send an email to
Sales@TempusTechnologies.com. For additional information, see our
Software and Driver Downloads
Web page.
Q.
How do I get updates for my software?
A.
Updating PaymentMate is easy, all it takes is a call to a PaymentMate support technician. The technician will enter a directive to have PaymentMate
automatically download and install the update the next time the
software closes a batch. To find out what updates to the software are available, or to schedule an update appointment, call Tempus Technologies, Inc.
at 800.225.8979, extension 4, or send an email to
Support@TempusTechnologies.com.
Updating PaymentMate gives you the latest enhancements and new features for the software, and most updates are provided at no additional cost.
Q.
What if I'd like you to add a new feature to PaymentMate?
A.
Let us know! The programmers of the Research and Development team of Tempus Technologies, Inc. are always looking for new ways to enhance
PaymentMate or make the software easier to use. All requests for new features are given to them, and the requests that are most popular
are given priority. So if you want a new feature, do not hesitate to ask. When a software update with the feature you requested is
available, PaymentMate support technician will call you to you know. You may send any feature requests by email to
Sales@TempusTechnologies.com.
|